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CEN/TR 16710-1:2015

Ergonomics methods - Part 1: Feedback method - A method to understand how end users perform their work with machines

Edition date: 2015-12-09
In Force
Available languages: German, English
Summary: This document describes the "Feedback Method", a method designed specifically to collect the contribution of machinery end-users by reconstructing and understanding how work is actually performed (i.e. the real work). This method can help to improve technical standards, as well as the design, manufacturing, and use of machinery. By collecting the experiences of skilled users, this method can be used to reconstruct their actual work activities under different operating conditions and with any kind of machine. This helps to identify all the critical aspects having an impact on health and safety, or associated with ergonomic principles. Moreover, it makes it possible to identify some basic elements for defining the standards for machines and for their revision and improvement. It can also improve production efficiency and identify any need for additional study and research. The method is designed to minimize the influence of the subjectivity of the facilitators and researchers in reconstructing and describing the reality of work, and to maximize the "objective" contribution of the skilled users of the machine. The method combines a high level of reproducibility, sensitivity, and user-friendliness with low demands in term of resources, which makes it attractive to micro, small and medium-sized enterprises. This Technical Report is addressed to standards writers, designers and manufacturers, employers-buyers, end users, craftsmen and workers, market surveillance and authorities.

Dieser Technische Bericht beschreibt die Feedbackmethode, die speziell dafür vorgesehen ist, den Beitrag der Endnutzer von Maschinen durch das Nachvollziehen und Verstehen der Arbeit, wie sie tatsächlich durchgeführt wird (d. h. der tatsächlichen Arbeit), zusammenzutragen. Diese Methode kann die Verbes-serung technischer Normen sowie die Konstruktion, Herstellung und Anwendung von Maschinen unterstützen. Durch das Erfassen der Erfahrungen sachkundiger Benutzer kann diese Methode dazu verwendet werden, deren tatsächlich auszuführende Arbeitsaktivitäten unter verschiedenen Betriebsbedingungen und an jeder möglichen Maschine nachzuvollziehen. Das unterstützt die Identifizierung aller kritischen Aspekte, die einen Einfluss auf Gesundheit und Sicherheit haben oder mit ergonomischen Grundsätzen verknüpft sind. Zudem ermöglicht es die Identifizierung grundlegender Elemente für die Festlegung von Normen für Maschinen sowie für deren Überarbeitung und Verbesserung. Es kann gleichfalls die Effizienz der Produktion verbessern und die Notwendigkeit zusätzlicher Untersuchungen und Recherchen bestimmen. Die Methode ist so gestaltet, dass sie den Einfluss der von Moderator und Untersuchungsperson stammenden Subjektivität beim Nachvollziehen und Beschreiben der Arbeitsrealität minimiert und den "objektiven" Beitrag der sachkundigen Benutzer der Maschine maximiert. Die Methode kombiniert ein hohes Maß an Vergleichbarkeit, Empfindlichkeit und Benutzerfreundlichkeit mit geringen Anforderungen an Ressourcen, was sie attraktiv für Kleinst-, kleine und mittlere Unternehmen macht. Dieser Technische Bericht richtet sich an Normenersteller, Planer und Hersteller, Arbeitgeber, Einkäufer, Endnutzer, Handwerker und Arbeitende, die Marktaufsicht und Behörden.
ICS: 13.180-Ergonomics, 13.110-Safety of machinery
CTN: CEN/TC 122 - 6104

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