FD X50-167
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
| Edition date: |
2013-05-15
In Force
|
|---|---|
| Available languages: | English, Francés |
| Keywords: | MEASUREMENT|MODELS|CUSTOMER SATISFACTION SURVEYS|MANAGEMENT|QUALITY|PLANNING|USER SUPPLIER RELATIONS|DATA|INFORMATION|USE|COMPLAINTS|PROCESS|IMPLEMENTATION |
| ICS: | 03.120.10-Quality management and quality assurance, 03-SERVICES. COMPANY ORGANIZATION. MANAGEMENT AND QUALITY. ADMINISTRATION. TRANSPORT. SOCIOLOGY., 03.120-Quality |
| CTN: | |
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Reemplazo Normas |
Reemplaza a FD ISO/TS 10004 |
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