CEN/TR 17016-101:2018

• Standards UNE, EN, ISO, IEC, BSI, DIN, ASTM, AFNOR, IEEE, SAE
• In addition, you can request the rules of the rest of the organizations through the e-mail normas@aenor.com
• Technical books on paper and in electronic format (PDF, epub).

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The license of use is for one user and one device, if you want to reproduce the content of the standard, you must request a license that will have an additional cost. Send us your inquiry here 

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AENOR promotional codes consist of alphanumeric characters and can only be applied to online purchases, received through a specific offer and for a limited time. To apply your promotional code, you just have to enter it in step 2 of 4 of the purchase process on the website and click on "apply", after you have identified yourself and chosen the payment methods. Promo codes are not cumulative.

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• The purchase invoice can be downloaded from the customer area, in my previous orders

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• Direct download via the website in the Customer Area. In the customer area, which can only be accessed with a password and username, the products purchased will be available for a period of fifteen days from the date of purchase, as long as the payment has been accepted. Files in digital format are protected and in no case editable. Before purchasing them, it is important that the license of use is read and accepted as a prior step to purchase.
• Shipping by courier. Products purchased on physical media are shipped by courier. The maximum delivery time in Spanish territory, from the acceptance of the order by AENOR, is:
•  Approximately seven working days for all standards purchased through the store in paper format.
• Approximately three days for books purchased through the store. Stocks of paper books are limited and their offer on the website does not imply availability within the indicated period. In the event that the requested book is not available, the customer is notified of the delay in receiving the order, which will be approximately seven working days. 

For the rest of the products that are not on the website, check availability and delivery time at normas@aenor.com.

1. For digital products (PDF, Epub), once delivery has been made by direct download via the website in the Customer Area, you will not have the right to exercise your right of withdrawal.

2. For personalised products on paper, once the purchase has been made, you will not have the right to exercise your right of withdrawal.

3.  For all other paper products, you have the right to withdraw from the sale within 14 calendar days from the date of purchase. Remember that for the return it is essential that the product is in perfect condition, sealed by the packaging and preserving its original packaging. The customer will be responsible for pickup and shipping costs.

The order invoice includes shipping costs, so there is no amount to pay to the courier. Shipping costs are calculated based on both the final destination of the order and the number of products ordered. They include transport and packaging costs. Shipping costs are subject to periodic revisions. Outlet books will have free shipping costs only if the shipment is made in the Peninsula.

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• In the case of legal persons and natural persons who, acting as entrepreneurs, are domiciled in a Member State of the European Union (except residents in Spain) and have an intra-community NIF/VAT registered in the VIES census, they will be exempt from paying VAT, being an essential condition the sending of this document by email to normas@aenor.com.
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• The sale operations will be understood to have been carried out at AENOR's registered office: Génova 6, 28004, Madrid – Spain. 

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