DIN EN 13850:2020-10
Postal services - Quality of services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail; German version EN 13850:2020
| Fecha edición: |
2020-10-01
En Vigor
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| Idiomas disponibles: | Inglés, Alemán |
| Resumen: | This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments.This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX). |
| Keywords: | Definitions|Frontier crossing|Letters (documents)|Mail|Measurement|Methodologies|Methods|Postal delivery|Postal services|Priority|Quality assurance|Quality auditing|Quality control|Quality requirements|Random samples|Representations|Running time|Services|Time measurement|Time of delivery|Transition time|Transport analysis |
| ICS: | 03.240 - Servicios postales |
| CTN: | |
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Equivalencia Internacional |
Idéntica EN 13850:2020 |
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Reemplazo Normas |
Reemplaza a DIN EN 13850:2013-04 Reemplaza a DIN EN 13850:2019-05 |
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