DIN EN 15221-3:2011-12
Facility Management - Part 3: Guidance on quality in Facility Management; German version EN 15221-3:2011 / Note: To be replaced by DIN EN 15221-3 (2018-12), DIN EN 15221-8 (2023-09).
| Fecha edición: |
2011-12-01
En Vigor
|
|---|---|
| Idiomas disponibles: | Inglés, Alemán |
| Resumen: | This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories. This European Standard is applicable to: - FM in public and private organizations; - client organization and service provider relationships; - full range of facility products or facility services; - both types of service providers in FM (internal and external); - all types of working environments (e. g. industrial, commercial, administration, military, healthcare etc.). This European Standard is applicable to business services (not consumer oriented). This European Standard does not: - replace the quality management systems of the client organization; - provide standard forms: - for performance and quality management systems (delivering a quality management system); - for defining requirements; - for a measurement tool; - for service level; - apply to the certification of the quality system of Facility Management (covered by EN ISO 9001). |
| Keywords: | Agreements|Basic domestic facilities|Building management|Buildings|Contract agreement|Definitions|Effectiveness|Facility management|Features|Guide books|Industrial management|Management|Management planning|Operation|Organization|Performance|Quality|Quality assurance|Quality improvement|Quality management|Services|Specification (approval)|Thermal environment systems |
| ICS: | 03.080.10 - Servicios de mantenimiento. Gestión de los inmuebles, sus servicios y los procesos asociados |
| CTN: | |
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Equivalencia Internacional |
Idéntica EN 15221-3:2011 |
|
Reemplazo Normas |
Reemplaza a DIN EN 15221-3:2009-09 |
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