DIN EN 17371-3:2020-12
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts; German version EN 17371-3:2020
| Fecha edición: |
2020-12-01
En Vigor
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|---|---|
| Idiomas disponibles: | Inglés, Alemán |
| Resumen: | This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract. This document is applicable to: a) Service buyers and service providers regardless of type, size or the nature of the services; and b) Service providers who may be inside or outside the service buyers organization. c) Any interested parties who are directly or indirectly involved in or affected by a procurement process. This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts. NOTE 1 Works contracts are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered. NOTE 2 Work means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function. |
| Keywords: | Buyers|Consumer-supplier relations|Contracts|Definitions|Enterprises|Guidelines|Indicators|Instructions|Life cycles|Management|Measurement|Mechanism|Methods|Metric|Models|Performance|Power measurement|Services |
| ICS: | 03.080.01 - Servicios en general |
| CTN: | |
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Equivalencia Internacional |
Idéntica EN 17371-3:2020 |
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Reemplazo Normas |
Reemplaza a DIN EN 17371-3:2019-05 |
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