DIN EN ISO 9241-154:2013-05
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013); German version EN ISO 9241-154:2013
| Fecha edición: |
2013-05-01
En Vigor
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|---|---|
| Idiomas disponibles: | Inglés, Alemán |
| Resumen: | DIN EN ISO 9241-154 gives provisions on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition as the input mechanism. It is equally applicable to cases in which the user or the IVR system itself (e. g. in some telemarketing applications) initiates the call. |
| Keywords: | Data processing|Definitions|Design|Dial systems|Dial telephone equipment|Dialogue|Dialogue design|Ergonomics|Human-system interaction|Information|Information technology|Interactive|Man-machine|Specification (approval)|Speech recognition|Speech transmission|Systems|User interface|User system|Voice communication |
| ICS: | 35.240.99 - Aplicaciones de las tecnologías de la información en otros sectores, 13.180 - Ergonomía, 35.240.01-10 - |
| CTN: | |
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Equivalencia Internacional |
Idéntica EN ISO 9241-154:2013 Idéntica ISO 9241-154:2013 |
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Reemplazo Normas |
Reemplaza a DIN EN ISO 9241-154:2011-04 |
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