DIN ISO 10001:2019-07
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2018)
| Fecha edición: |
2019-07-01
En Vigor
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|---|---|
| Idiomas disponibles: | Inglés, Alemán |
| Resumen: | This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This International Standard is applicable to product-and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations. This International Standard is intended for use by any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses. |
| Keywords: | After-sales services|Behaviour|Behavioural rules|Competence|Competition|Complaints|Consumers|Consumer-supplier relations|Corporate governance|Customer satisfaction|Definitions|Enterprises|Guide books|Inspection|Organization|Orientation|Planning|Process control|Products|Quality assurance|Quality control|Quality management|Reliability|Responsibility|Services |
| ICS: | 03.120.10 - Gestión y aseguramiento de la calidad |
| CTN: | |
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Equivalencia Internacional |
Idéntica ISO 10001:2018 |
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Reemplazo Normas |
Reemplaza a DIN ISO 10001:2008-07 Reemplaza a DIN ISO 10001:2017-07 |
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